Our Guarantee & Trust

At Scents.ug also Boom Scents, we are dedicated to providing a premium shopping experience. We understand that purchasing fragrance online requires trust, which is why we stand behind every product we sell.

1. 100% Authenticity Guarantee 

• Only Original Products: We guarantee that all products in our store are 100% original, authentic brand names. We do not sell knockoffs, fakes, or imitations.
• Quality Sourcing: Our products are sourced directly from authorized distributors and trusted suppliers.
• Batch Code Verification: Every product features a batch code on the bottle and packaging, allowing you to verify authenticity.

2. Quality & Satisfaction Guarantee

• Safe Handling: We ensure our inventory is stored in a cool, dry, dark environment to maintain the integrity of the fragrances.
• Satisfaction Check: If you are not satisfied with your purchase, our team is here to assist with a return or exchange.

3. Secure & Fast Shipping

• Secure Packaging: All perfumes are packaged securely to prevent damage during transit.
• Tracking & Insurance: All orders come with tracking, so you can follow your fragrance from our warehouse to your doorstep.

4. Easy Returns & Returns Policy

• Return Window: We offer a [e.g., 7-day/30-day] return policy for unopened items in their original packaging.
• Damaged Items: If a product arrives damaged, please contact us immediately for a replacement or refund.
• How to Return: Visit our Returns Center to initiate a return.

5. Dedicated Customer Support

• Have questions about a scent? Our team is available 24/7 to help with recommendations and answer any inquiries.
• Email: support@scents.ug
• Phone: 0752 271797

How to Initiate a Return

1. Access Orders: Go to the “Orders” section in your Boom Scents app or website.
2. Request Return: Select the item and choose “Request a Return”.
3. Choose Method: Select if you want a pickup or drop-off at a designated station.
4. Refund Setup: Select your preferred refund method. 

For more specific information, customers can contact Jumia Support at 0752 271797.